📄 ​Troubleshooting "Order Not Found" Errors
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Troubleshooting "Order Not Found" Errors

Category: Order Management

Content:

Are you receiving an "Order Not Found" error message in your GoFair Merchant Portal? This can be frustrating, but it's usually a quick fix! Here are some common reasons for this error and how to resolve them:

1. Incorrect Order Number:

  • Double-check the order number: Ensure you've entered the correct order number. It's easy to mistype a digit or two.
  • Verify the source: Confirm that the order number is from the GoFair platform and not another delivery service you may be using.

2. Order Not Yet Synced:

  • Refresh your portal: Sometimes there's a slight delay in order syncing. Refreshing your merchant portal can often resolve this.
  • Wait a few minutes: If you just received the order, allow a few minutes for it to appear in your system.

3. Technical Issue:

  • Log out and back in: A simple log out and log in can sometimes resolve temporary glitches.
  • Clear your browser cache: Clearing your browser cache and cookies can help if there's a browser-related issue.
  • Contact GoFair Support: If you've tried the above steps and are still encountering the error, please don't hesitate to contact GoFair Support for assistance. We're here to help!

Pro Tip: To avoid order number errors, consider using the "copy" function to copy and paste the order number directly from the order notification or customer communication.

Related Articles:

  • Managing Orders in Your GoFair Merchant Portal
  • Understanding Order Statuses
  • Contacting GoFair Support