Why Squad Eats Food Delivery Melbourne? FAQs for Merchants

1. Unbeatable Pricing: Maximise Your Profits

Are you tired of watching your hard-earned profits disappear with every delivery order? High commission fees from other delivery platforms are eating into your margins, forcing you to raise prices and potentially losing customers. It's time for a change. It's time for GoFair Delivery. 

 0% Commission on Pickups & Dine-In

You keep every penny you earn on orders picked up at your location or from dine-in customers using our platform. No hidden fees, no tricks, just pure profit.

 Lowest Delivery Commissions

We charge a simple, flat 10% commission on deliveries. That's significantly lower than the industry standard, which often reaches 20-30% or even higher.

 Use Your Own Drivers, Save Even More

Have your own delivery team? You only pay a 5% commission when you use your own drivers. We empower you to control your costs.

 Complete Transparency

No hidden fees, no recurring subscription costs, no complicated contracts. You see exactly what you're paying, and you can leave the platform anytime, no questions asked. We believe in earning your business every day.

 One Time setup Fee

There is a one-time account setup fee of $199.99, which includes your device cost. However, we're waiving this fee for the first 100 businesses to sign up! Don't miss this limited-time opportunity.

 Honest Pricing for Your Customers

While we allow a maximum 10% price increase on delivery orders to offset our commission, we strongly encourage you to maintain the same pricing as your dine-in/takeaway menu. Consider those prices include the cost of advertising that will be at least 10% on the menu.

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2. Cheaper for Your Customers, More Orders for You

Because we don't take a huge chunk of your revenue, you don't have to inflate your prices to compensate. This means GoFair is typically at least 20% cheaper for your customers compared to other delivery platforms.

 Lower Prices = More Orders

Customers are savvy. They know when they're being overcharged. By offering lower prices through GoFair, you'll attract more customers and increase your order volume.

 Simple Customer Fees

Customers pay a small $0.99 platform fee per order, plus the delivery fee and the cost of their food. This transparent pricing builds trust and encourages repeat business.

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3. Fair to Drivers, Better Service for You

We believe that happy drivers provide better service. That's why GoFair drivers:

 Receive 100% of Delivery Fees and Tips

They keep everything they earn, ensuring they're motivated to provide excellent and timely deliveries.

 Share in Our Success

Drivers also receive 50% of our commission, further incentivising them to represent your business well.

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4. More Than Just Delivery: Digital Solutions & Operational Support

Squad Eats offers a suite of services to streamline your operations and boost your online presence, from digital marketing and custom websites to CRM and commercial cleaning.

Discover our services

5. A Fair Deal, No Matter Your Approach: Benefits for Every Merchant

On other delivery platforms, there are essentially two types of merchants: those who absorb the high commission costs and those who pass them on to customers through increased prices. GoFair offers significant advantages to both: 

 For Merchants Who Absorb Commission Costs

• Increased Profitability: Our dramatically lower commission rates (0% on pickups/dine-in, 10% on deliveries, 5% with your own drivers) mean you keep a much larger portion of your revenue. This directly translates to higher profits.
• Competitive Advantage: You can maintain competitive pricing without sacrificing your margins, attracting more customers and growing your business.
• Greater Financial Control: You have more control over your finances and can reinvest those savings back into your business.

 For Merchants Who Pass Commission Costs to Customers

• Lower Prices for Your Customers: With GoFair's lower commissions, you can significantly reduce the price increase you need to pass on to your customers. This makes your offerings more attractive and competitive.
• Increased Customer Loyalty: Customers appreciate lower prices and transparency. GoFair's fair pricing model builds trust and encourages repeat business.
• Higher Order Volume: Lower prices often lead to increased order volume, offsetting any potential concerns about slightly lower per-order revenue.
• Maintain Profit Margins by a small increase on price: You can increase your price up to 10% on deliveries.

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6. How GoFair Works: Seamless and Efficient

 We've designed our system to be easy to use for everyone involved:

• Customer Ordering: Customers start by choosing their preferred delivery time (ASAP or scheduled) and order type (Pickup, Curbside Pickup, Drive-Thru, Dine-In, or Delivery) through our user-friendly web-based marketplace (which can be easily integrated into your website, social media accounts, and Google Business Profile) or via our convenient Android and iOS apps.
• Order Received: You receive orders directly through the GoFair Merchant app (available on both Android and iOS) or on your provided device.
• Driver Assignment: You can either assign the order to one of your own drivers or request a driver through the app.
• Driver Network: Nearby GoFair drivers will receive the request and accept the job. If no GoFair drivers are available, we'll dispatch our backup drivers to ensure timely delivery.
• Real-Time Tracking: Both you and your customer receive real-time updates and notifications on the order's progress, from preparation to delivery.
• Rating System: After each completed order, all parties (customer, merchant, and driver) can rate each other, promoting accountability and high-quality service.
• Weekly Payouts: We provide convenient weekly payouts to all merchants and drivers, ensuring a smooth and predictable cash flow.

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7. Understanding Your Concerns

We understand that seeing a platform like Squad Eats, with such low commissions, might raise questions. You might be wondering, "What's the catch?" or "How can they sustain this?"

The GoFair Difference

The truth is, there's no catch. Squad Eats was founded on a genuine desire to support local businesses and create a fairer, more sustainable food delivery industry.

Unlike other platforms that prioritize profit maximisation, we operate leanly and efficiently.  Our low commission rates are enough to maintain and grow the platform while ensuring everyone benefits—merchants, customers, and drivers.

Built on Partnership and Innovation

We believe in the power of collaboration. That's why we've partnered with leading tech companies to build a robust and reliable platform. This allows us to offer a seamless experience while keeping costs down.

Join the Movement

Don't hesitate to join the Squad Eats movement. Support a platform that supports you. Grow with us and be part of a fairer future for the food delivery industry.

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